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Frequently Asked Questions

  • What is Osaka Marketplace Membership?
    As an Osaka Marketplace member, you are eligible to activate the FreshQ mobile checkout feature and begin experiencing an easy, fast, touch-less checkout system. You may also receive member-only deals, promo codes, and point rewards (coming soon). Basic Membership: (Join Free) Access to Mobile Checkout No Monthly Fee Earn points, collect rewards! (coming soon) Elite Membership: (Save More) Get 5% off on every purchase thru mobile checkout $9.99 subscription fee/month Earn more points! (coming soon)
  • How to join the Osaka Marketplace Membership?
    Basic Membership: Being a basic member is granted automatically after downloading FreshQ app and signing up an account. Basic membership allows you to use the feature of Mobile Checkout immediately, and also view Osaka Marketplace News and Events on the app. Elite Membership: If you want to upgrade your membership, click “Join Now” at the top banner. You will need to provide your membership information and agree with the terms and conditions. Complete your subscription by entering a payment method. After your payment is approved, your Elite Membership will be activated immediately. Elite membership allows you to get a 5% off discount on every purchase you make thru Nobile Checkout. Please note that your subscription will auto-renew on a recurring basis until you cancel your subscription.
  • How to cancel the Osaka Marketplace Membership(Elite Membership)?
    Your Osaka Marketplace Membership program will auto-renew monthly until you cancel it. You can cancel your subscription anytime and continue enjoying your benefits until the end of your billing period. Please note, deleting the FreshQ app does not cancel your subscription. You can resume your membership by joining the Osaka Marketplace membership again.
  • How much is the Osaka Marketplace Membership?
    Basic Membership: No Monthly Fee. Elite Membership: $9.99 per month.
  • Is there a minimum enrollment period?
    No. Stay as long or as little as you like! If you're an Elite Membership, you can cancel your membership at any time.
  • Is there a limit on how many times I can use mobile checkout with my Osaka Marketplace Membership?
    No way! As a Basic Membership, you can use it as much as you want. As an Elite Membership, you can use it as much as you want throughout the month. while enjoying the 5% off plus the other elite-member-only deals, promo codes, and point rewards (coming soon).
  • Is there a physical card associated with the program?
    Nope! There is no waiting on a physical card to arrive in the mail or receiving at the store. All of the benefits are accessible via the FreshQ App as soon as you join.
  • How do I get the FreshQ App?
    You can download FreshQ App from Apple App Store / Google Play App Store. It’s free to download the app. You can also scan the QR code below to download the FreshQ app.
  • How do I contact the Osaka Marketplace?
    If you have questions or comments please visit our Contact Us page and submit a request or call 510-399-4832.
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