Membership Terms and Conditions

Enrollment in the Osaka Membership Rewards Program (OM): To enroll in the OM you must meet the terms for participation established by Osaka Marketplace. Once your enrollment is processed and accepted by us, we will establish an account in your name (“Account”) and assign you a member identification number (“User ID, which will be your phone number”). Access to your Account is through the FreshQ mobile app only, which our membership program is powered by. Enrollment is limited to one Account per member per phone number.

Osaka Membership and FreshQ mobile app

If you do not enroll in OM (see below), as our Guests, you can still use FreshQ mobile app to place orders for Osaka Sushi, Osaka Food Court, Osaka Cafe, and all other participating restaurants.

Sign up FreshQ mobile app: THERE IS NO FEE TO ENROLL IN FreshQ Mobile app. You need to sign up for the FreshQ mobile app in order to use OM. OM is powered by FreshQ mobile app but subjects to additional Terms and Conditions, as set below.
Please see below for additional terms and conditions related to FreshQ mobile app.

Participation: FreshQ mobile app supports the membership management system for OM. Enrollment, membership, and all related benefits of OM are offered at our discretion. You consent to our service and use of your personal information in accordance with our Privacy Policy. FreshQ mobile app also supports the main feature of OM, mobile checkout.

FreshQ Mobile App Terms and Conditions

When you download the App, you will be prompted to click on a button to agree to the most recently updated version of these Terms and Conditions. By doing so, you indicate that you have read, understand and agree to these Terms and Conditions. In all other circumstances, by accessing and/or using the App, you agree to be bound by the then-current version of these Terms and Conditions, which may be updated from time to time without notice to you. Any modifications will be effective upon posting of the updated Terms and Conditions, and your access to and/or use of the App thereafter will constitute your acceptance of such modified Terms and Conditions. Please note the date these Terms and Conditions were last modified and review these Terms and Conditions on a regular basis. If you do not agree to these Terms and Conditions, please do not use the App.

Please see below for additional terms and conditions related to the feature of mobile checkout.

Mobile Checkout Terms and Conditions

Terms Applicable to Mobile Checkout Feature

These Additional Terms are applicable to your use of the Mobile Checkout Feature of the FreshQ App or the Mobile Checkout webpage (“Mobile Checkout Feature”).

1. Mobile Checkout Feature

The Mobile Checkout Feature enables customers to scan products at participating stores with their mobile devices and use a mobile payment solution to pay for the purchase of those products. Any use of the Mobile Checkout Feature is subject to the following additional terms:

You agree to accurately scan all products before checkout when using the Mobile Checkout Feature, and to pay for all products you obtain from any store. If you are unable to scan any products for any reason (including due to lack of connectivity with your mobile service), please consult with a store associate to make sure all items are reflected on your physical or electronic receipt.

You agree to verify your purchase by following the instructions within the FreshQ App. Where you are required to show and scan your digital receipt QR code, to a store associate, you will do so prior to leaving the store. Where verification at a “Mobile Checkout Verification Area” is required, you will scan your QR code receipt by the scanner and wait for the store associate to verify your purchase before leaving any store. You agree to not make a copy of the Mobile Checkout QR code receipt screen, either by screenshot or other method.

You agree that any store associate may review the products in your possession and compare such products to your receipt or proof of purchase on your mobile or other electronic devices at any time and request that any products be re-scanned, and that any product or order price be re-calculated. In the event you and any store associate calculate different totals for your purchase, the calculation confirmed by the store associate will be the amount payable by you.

You agree to fully cooperate with us and our store associate during your use of the Mobile Checkout Feature, including by providing any identification or verification required for the purchase of certain products.

2. Accessing and Using the Mobile Checkout Feature

FreshQ or the participating stores may alter, suspend, or terminate the use of the Mobile Checkout Feature at any time at its discretion without notice to you. For certain large Mobile Checkout purchases, you may be asked to confirm your payment method and identity with a store associate located at the store counter by presenting the credit card used for the transaction and government-issued photo identification. If you are unable or unwilling to do so, you must pay for your purchase using traditional check-out methods.

3. Acceptable Payment Methods

During the Mobile Checkout process, you may use as your payment method your stored credit card information, Apple Pay, Paypal, or other payment method as may be provided for in the Mobile Checkout Feature, subject to the applicable terms for that payment method. FreshQ or the participating store makes no guarantee that such payment methods will be available or accessible at participating stores.

4. Your Responsibility

You are responsible for the security of your mobile device and all purchases made using your device. Should the security of your mobile device be compromised, including in the event your mobile device capable of accessing the Mobile Checkout Feature is lost, stolen or compromised, FreshQ or the participating stores shall not be responsible for any purchases made by a third party using a lost, stolen, or compromised mobile device. FreshQ or the participating stores are under no obligation to refund or otherwise provide you with credit for any purchases made from a lost, stolen or compromised mobile device.

5. Limitations on Use; Termination

If you are unwilling and unable to scan Products you wish to purchase, or to comply with any of the requirements of these Terms and Conditions, you cannot use the App to complete your grocery purchase transaction and must use traditional in-store checkout;
Certain Products sold in-store are not available for purchase through the App, such as some seasonal items;
The purchase of age-restricted Products such as alcoholic beverages or tobacco products, where permitted, requires in-store age verification by providing the store associate with valid (non-expired, government issued) identification confirming identity and age, and must be completed by the store associate with entering a verification code on your mobile device before checking out;
The Product prices reflected in the App at the time of scanning are estimated prices only; your transaction is subject to verification following mobile checkout and your transaction total shown in your purchase confirmation at the time of mobile checkout may differ from the amount reflected in the final receipt posted to your account;
Your final receipt will be posted to your account and available through the App following verification; please allow up to 60 seconds for verification to be completed;
Any personalized discounts, savings, coupon redemptions, taxes, bottle/can deposits and redemption values, and bag fees (if any) will be calculated upon checkout and reflected in the receipt posted to your account;
The in-store self-scanning and mobile checkout program enabled by the App may be changed, suspended or discontinued at any time without notice to you;
The App may be suspended or discontinued and/or removed from any App store at any time without notice;
We may suspend or terminate your access to and use of the App at any time, for any reason or no reason, without notice to you;
If your account is suspended or terminated, you may no longer participate in the in-store store scanning and mobile checkout program and may not create/use duplicate accounts for purposes of avoiding the suspension or termination.

6. Price or Order Total Errors and Resolution

You agree to bring any prices or order total that you believe to be in error to the store associate before leaving the store location;
You acknowledge that Product images displayed in the App may differ from the actual Products found in store;
You agree to pay any difference immediately should any error resulting an underpayment be found during verification following mobile checkout;
You agree to return to the store of purchase and present the digital purchase confirmation/receipt for your order in the event of any Product return.

7. Disclaimers

We reserve the right to verify the validity of payment card information at the time it is added to your account and at checkout including running a temporary pre-authorization charge that will not be completed and will be removed from your card in accordance with the terms of your issuing bank;
We are not responsible for any inability to use the App or portions of it due to software failures, connectivity/device issues, expired payment card information, policies of your payment card processor or payment card rejections such as for insufficient funds or payment card processor errors;
You are responsible for all carrier data or other charges that may apply to your use of the App, the store may provide WiFi but not guaranteed;
Your use of the App may also be governed by the terms and policies of your mobile network provider, the app store from which you download the App, your device manufacturer or operating system/software provider, and payment card or third party payment provider;
Use of the App may transmit data concerning your use of the App to us or to third parties such as your payment provider;

Questions or Concerns Regarding the App. If you have questions or concerns regarding the App or your use of it, please see the store associate.

Member Privileges & Conditions

We look forward to serving you as an Osaka Marketplace member. If you have any questions, please ask our store associate or visit the customer service counter. Osaka membership is subject to our Member Privileges & Conditions, which may change from time to time without prior notice.

Member

Be at least 18 years of age;
Have a valid OM account with login credentials;
Enter valid payment card information from among the accepted cards listed in the App where indicated in the App prior to checkout and keep that information up to date;
Be logged into your OM account at the time of App use;
Present your digital receipt and/or purchase confirmation to the store associate before leaving the store location;
Cooperate in any requested inspections of the contents of your cart, Product price and match verification, order total verification, rescanning of Products, and permitting in-store personnel to review the contents of the App on your device for the above and similar purposes;
Agree to the collection of data from your mobile device;
Provide valid photo identification upon request;
Notify your financial institution and notify us, if your device is lost or stolen or your OM account is or may have been compromised.

Membership

Membership is available to all qualifying individuals 18 years of age and over.
Osaka Marketplace reserves the right to refuse membership to any applicant, and membership may be terminated at Osaka Marketplace's discretion and without cause.
Membership is subject to any and all rules adopted by Osaka Marketplace, including our privacy policies and practices, and they may be amended from time to time without notice.
Members are required to present a valid photo identification issued by the United States, Puerto Rico, Canadian Federal, State, or Provincial governments or any valid passport at times for ID verification.

Cancellation and Renewal Policy

The Membership Fee and terms of enrollment will not be changed during the course of the membership term. However, Osaka Marketplace reserves the right to change the Membership Fee and terms of enrollment at the time of the membership renewal (monthly). If the Membership Fee and terms of enrollment are changed, Osaka Marketplace will send an email or SMS notification to Osaka Members prior to renewal with instructions for termination of the Membership account (“Osaka Membership FreshQ Account”).

Renewal of the Osaka membership is automatic, and membership will renew for the same original time period unless changed by Member. Osaka Marketplace will charge the credit card on record for the Membership Fee. The exact date for the next automatic billing will be displayed on the Account page of the FreshQ mobile app account.

The Subscription Member is responsible for keeping the credit card information updated on the FreshQ mobile app Account. If the credit card on record cannot be charged, the OM Account will be canceled and Osaka Marketplace will send an email or SMS notification to the Subscription Member notifying the cancellation of the OM Account effective as of the date of renewal.

An OM Account is active and available for use immediately upon receipt of the confirmation email acknowledging the creation of an OM Account. Enrollment is limited to one OM Account per OM Member per phone number/email address. Osaka Marketplace requires that OMP Members be at least sixteen (18) years of age.

There is no required minimum enrollment period. OM Members may cancel membership at any time through the profile management page. The cancellation will be effective from the billing cycle following the effective date of cancellation. The Membership Fee cannot be refunded.

Risk-Free 100% Satisfaction Guarantee

We are committed to providing quality and value on the products we sell with a risk-free 100% satisfaction guarantee on both your membership and merchandise. Limited exceptions apply. See return policy for more information

General Policies

It is Osaka Marketplace's intent to provide a shopping environment free from all forms of harassment and discrimination for employees, applicants, independent contractors, members and suppliers. We prohibit all forms of harassment and discrimination.
Osaka Marketplace reserves the right to inspect any container, backpack, briefcase, or other bag upon entering or leaving the store and to refuse entry to anyone at our discretion.
To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise purchase thru FreshQ mobile app - Mobile Checkout will be inspected and verified before you leave the store.
Liquor and tobacco sales cannot be made to minors.

We respect your right to privacy. Our Privacy Policy outlines our policies and practices in detail. Please see the Privacy Policy.