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Privacy Policy


This Privacy Notice explains our collection, use, and disclosure of personal information. 

This Privacy Notice applies when you access or use our websites or mobile applications that link to this Privacy Notice, become an Osaka member, shop at our store, contact our customer service teams, or otherwise interact with us (collectively, the “Services”).

Personal Information We Collect
The personal information we collect depends on how you interact with us, the Services you use, and the choices you make.

Information you provide directly.
We collect the personal information you provide to us. For example:

  • Contact information. We collect name, username, email address, postal address, and phone number.

  • Identification information. As an Osaka member, we may collect date of birth, identity documents (e.g., driver’s license information, passport information, or tax identification number).

  • Demographic information. In some cases, we request that you provide age, gender, and similar demographic details.

  • Payment information. If you make a purchase or other financial transaction, we collect payment card numbers, financial account information, billing address, and other payment details.

  • Feedback or response information. If you provide feedback through the Services, or if you respond to a survey, we collect your response information, including the content of your feedback or response message.

  • Content and files. If you send us email messages or other communications such as feedback or comments, request customer support, fill out a form, or participate in a survey or promotion, we will collect and retain those communications.

Information we collect automatically. 
When you access or use our Services, we collect some information automatically. For example:​

  • Transaction and purchase information. When you make a purchase or return, we collect information about the transaction. This may include, among other things, product details, purchase price, date, type, shipping/delivery details, and payment authorization. It may also include account notes about the transaction, including information that helps us prevent fraud, misuse of the Services, or illegal activity.

  • Identifiers and device information. When you visit our internet-based Services or use our apps, our web servers automatically log your Internet Protocol (IP) address and information about your device, including unique device identifiers (such as MAC address); device type; and your device’s operating system and version, browser type and language, and other software including type, version, language, settings, and configuration, and mobile network information. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our websites, apps, and other online services store and retrieve cookie identifiers, mobile IDs, and other information.

  • Geolocation information. We may collect or infer information about your general or precise location when you access or use the Services, visit our store, or turn on Bluetooth, Wi-Fi or other geolocation functionality on your device.

  • Usage and session information. We automatically log your activity on our websites, apps and other online services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website. We capture the screen images that you view and collect information about how you interact with particular screens with your keyboard, mouse, or other input device. We also collect information about what products and services you browse, search for, or otherwise express an interest in, and we track your activity on our internet-based Services and applications where our advertising is served, such as which pages and ads you view or click on. We collect and use such information to evaluate the effectiveness of our Services and marketing, troubleshoot and improve our Services, provide customized marketing messages, customize our advertising, and personalize and improve your experience.

  • Call recordings and chat transcripts. We record and store telephone calls and chat transcripts for a period of time when you interact with our customer or technical support personnel, or if you provide us feedback about our Services.

  • Other sensor data. We use cameras in and around our store to capture video and images. These may include images of persons in or around our facilities and parking lots. It may also include recognition and capture of license plate numbers and other vehicle information. 

Information we create or generate. We generate new information relating to you by analyzing data we collect, including using automated means and third-party sources, to create inferences about your likely preferences or other characteristics (“inferences”). For example, we may use information about your previous purchases to infer the types of products and services that may interest you in the future. We use such information to measure and improve our marketing efforts, including providing targeted advertising and other promotional materials to you.

Our Use of Personal Information

We use the personal information we collect for purposes described in this Privacy Notice or otherwise disclosed to you. For example, we use personal information for the following purposes:

  • Product and service delivery. To provide our products and services, including securing, troubleshooting, improving, personalizing products and services, processing, fulfilling, shipping, and delivering your orders.

  • Business operations. To operate our business, such as: creating, maintaining, and renewing your membership, billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and monitoring and analyzing trends, usage, and activities in connection with our Services and store.

  • Product improvement, development, and research. To improve our products, develop new products or features, and conduct research.

  • Personalization. To understand you and your preferences to enhance your experience and enjoyment using our products and services and personalize your online experience and the advertisements you see when you use the Services or other platforms.

  • Customer support. To send you information and notices about your membership account such as updates, order confirmations, delivery and pick-up notices, security alerts, and support and administrative messages.

  • Marketing and advertising. To communicate with you about new products and services, offers, promotions, rewards, contests, upcoming events, and other information about our products and services and those of other selected companies, and to display advertising to you.

  • Legal, security, and safety reasons. For legal, security, and safety reasons, such as to protect our rights and the rights of our customers and members, enforce our policies, communicate product recalls or safety notices, detect, investigate, or prevent fraud and other illegal activities, or address legal and regulatory compliance obligations.

  • For any other purpose described to you at the time information is collected.

We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.

Our Disclosure of Personal Information


We disclose personal information we collect to complete your transactions, provide the Services, or fulfill orders or inquiries you have requested or authorized. For example, when you provide payment information to make a purchase, we will disclose that information with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.

  • Marketing, advertising, and analytics providers. We disclose information with other companies that conduct marketing and advertising services to promote our products and services. This includes directing digital (online) targeted advertising and other marketing offers, promotions, rewards, contests, upcoming events, and notices to you.

  • Other uses and disclosures. We also will access, transfer, disclose and preserve personal information when we believe that doing so is necessary to:

    • comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

    • Other uses and disclosures. We also will access, transfer, disclose and preserve personal information when we believe that doing so is necessary to:

      • comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

      • protect our company, our shoppers, members, employees, or the public, for example, to prevent attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;

      • operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or

      • protect the rights or property of Osaka Marketplace or others, including detecting, investigating, and reporting illegal activities to law enforcement, and enforcing our agreements, terms, and policies.


Deidentifed Information. We may disclose and use aggregate or deidentified information in accordance with applicable law. If we disclose or use deidentifed information, we commit to maintaining and using such information in deidentified form. We will not attempt to reidentify such information except as necessary to evaluate the effectiveness of our deidentification policies and procedures.

Osaka Marketplace reserves the right to unilaterally modify, suspend, or discontinue all or any portion of the OM in accordance with these Terms and Conditions. The financial terms of the OM and certain Rewards, as described below, as subject to change, including for example, for special or limited offers, so check the OM page often.

If you have any questions or concerns relating to this Osaka Marketplace Privacy Statement or our privacy practices, please contact us at

Email Address:

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